1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. We reserve the right to delay processing for abnormal orders, out-of-stock items or unverified payments.
2. Shipping Time & Delivery
Standard shipping delivery time ranges from 7–20 business days, depending on destination countries and regional logistics conditions. Delivery delays may occur due to peak seasons, customs inspection, weather conditions or other uncontrollable factors.
3. Shipping Fees
Shipping fees are calculated based on product weight, size and delivery destination and will be clearly displayed at checkout. We may offer free shipping promotions for qualified orders in accordance with ongoing store activities.
4. Customs & Duties
International orders may be subject to local customs duties, taxes or clearance fees. Any additional charges incurred during customs clearance shall be borne by the customer. We are not responsible for customs-related delays or extra fees.
5. Shipping Address Responsibility
Customers are solely responsible for providing accurate and complete shipping information. We will not be liable for missing packages, lost goods or redelivery costs caused by incorrect or incomplete addresses provided by users.
6. Lost or Damaged Packages
We provide tracking numbers for all shipped orders. For packages confirmed lost or severely damaged during transit, we offer reshipment or partial/full refund based on verified evidence. Minor packaging damage that does not affect product use is not eligible for replacement or refund.
7. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Updates will take effect immediately after publication on our website. Continued purchases from our store represent acceptance of the latest policy terms.
8. Contact Us
If you have any questions about shipping time, tracking or delivery issues, please contact our customer support team.